If you are unhappy with our product for any reason, just send it back to us within 10 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when making returning.
- Return request must be raised within 7 days, after receipt Call us on +91 6376686378 or email at firstname.lastname@example.org
- Return in the same condition in which it was delivered to you.
- Do not use, wash, alter/tamper or soil the rug.
- A damaged item will not be eligible for return.
- Item must have the original packing, labels and tags intact, altered and illegible serial number will also void return.
- We will initiate the refund or replacement once the item passes through quality inspection.
- Return cost will be borne by buyer .A coupon code for same value with validity of 6 months will be sent to the registered email id. Yes, we love sending you gifts!
- In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at email@example.com . We will replace it without any cost after examine the returned items
- “7 Days Hassle Free Return” is valid for purchase within India only.
The Easy Return Process
- We will get the item picked up on your behalf from your place at a mutually decided time.
- Reverse pick-up may not be available for some remote pin codes. You must self-ship the item in this case
- Whenever you choose to self-ship the item, dispatch it within 48 hours of raising the return request.
- On receipt of the returned item, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 48 hours
Q: How do I know if an item is eligible for a return?
A: An item is eligible for return within 7 days of the receipt date of your order. It must be returned in the same condition in which it was delivered to you
Q: After how many days can I return a item?
A: You can return the item within 7 days of the receipt.
Q: How long does it take to process the refund?
If the item is damage-free, a refund will be initiated by us within 48 hours after passing through quality checks, it may take 7-8 business days to reflect the amount in your account.
Q: Where do you send the refund?
A: Refund is processed through the same payment method which was used to place the order.
Q: I did not receive an email after initiating a return?
A: Call us or email us to re-request a copy of the email. We will re-send it on your registered email address.
Q: I am international customer, does this apply to me ?
No, as of now 7 days hassle free return policy is valid for customers in India only. For international customers our Warranty Policy is applicable.
Q: When can I cancel my order?
A: You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made.
Q: I still have a question that you did not answer?
We request that none of our images are used for resale or business purposes.
We accept online payments via paypal.
We also accept bank transfers if pre arranged
Once you place an order you will receive an Order Confirmation. If you do not receive this email please contact firstname.lastname@example.org, so that we may investigate and confirm that your order has been placed successfully.
Prices are as set out on the website. We reserve the right to alter prices at any time. Prices are quoted in USD.
Portrayal of products
- While every effort has been made to portray items accurately, slight variations may occur given that all our products are handmade.
- All measurements quoted are approximate and the reproduction of colors is as accurate as can be.
- Please note there may be variations in colors which can depend on the calibration and settings of individual screens. Please also remember that all our colors are hand dyed and therefore slight variations can occur.
All items are subject to availability.
Bespoke Dhurries take approximately 55 days but sometimes production is hampered due to festivals or bad weather.
- We ship internationally and shipping charges are listed in the ‘Shop the Collection’ section.
- Worldwide shipping usually takes 3-6 days.
- Customers may be liable to customs and import duty on orders, upon delivery.
Cancellation of Bespoke Orders
If you wish to cancel an order you may do so by emailing email@example.com. We will unfortunately have to charge a cancellation fee of 50% of the value of the order. If you need an additional information on this please email us on firstname.lastname@example.org